Frequently Asked Questions

Honestly, it depends on what you’re building — a theme setup and a custom store with a dozen integrations are very different jobs. So instead of guessing, we look at your requirements and send you a fixed quote. No hourly meter running, no surprises at the end. You’ll find starting prices on our [pricing page], and the number we quote is the number you pay.

Most projects land somewhere between 2 and 6 weeks. Simpler sites move faster; bigger stores with custom features take a little longer. Once we’ve scoped your project, you’ll get a real timeline with milestones, so you’re never left wondering where things stand.

Whatever’s easiest for you — WhatsApp, Slack, email, Discord, or a quick call. We just agree on one main channel at the start so nothing slips through the cracks, and we keep the important decisions written down somewhere you can find them.

We run everything through Trello and Slack, so you can follow progress as it happens and check in whenever you like. You won’t have to chase us — we flag each milestone as we hit it and raise anything that needs your input early, not at the last minute.

You’re covered by our 100% money-back policy, so you’re never stuck with something that isn’t right. In practice we keep refining until you’re genuinely happy, so it rarely comes to that — but the safety net is there for your peace of mind.

Yes, happily. Send yours over or we’ll provide one. Either way, your ideas, files, and business details stay between us — that’s how we work whether there’s paperwork or not.

Often, yes. We offer express delivery with a team that can start right away. Tell us your deadline upfront and we’ll be straight with you about whether it’s realistic before you commit to anything.

You get 90 days of free support after launch, so if anything needs fixing or tweaking, we’re on it. After that, you can take the reins yourself we hand over everything you need or stay on a maintenance plan and let us handle the updates for you.

Only if you’re fine with it. We always ask first, and if you’d rather keep your project private, that’s completely respected.

It’s taking your design a Figma, PSD, XD, or Sketch file and turning it into a real, working Shopify store that matches it pixel for pixel. As verified Shopify Experts, we build in proper dynamic content controls too, so you can swap out images and text yourself without calling a developer every time.

Pretty much anything with a screen corporate sites, online stores, portfolios, landing pages, SaaS platforms. We don’t reach for a template; every design is shaped around your brand and what you’re actually trying to achieve.

Yes! that’s a big part of what we do. Send us your Figma, PSD, XD, or Sketch files and we’ll build them into a clean, responsive site on Shopify, WordPress, Webflow, or hand-coded HTML, matched to your design down to the pixel.

The full journey: user research, wireframes, polished high-fidelity designs, clickable prototypes, and design system guidelines. We design around how people actually use a site, not just how it looks in a screenshot so the result is easy to use and built to convert.

Mostly Figma, with Adobe XD, Sketch, and others when a project calls for them. Working in Figma means you can drop in, leave comments, and watch the design take shape in real time no special software needed on your end.

Yes, all of them clean, organised, and in the format you prefer. The work is yours; there’s no lock-in.

Definitely. We’ll modernise your UI/UX and make it easier to use while keeping your brand recognisable. We start by working out what’s already doing its job before we change anything, so you don’t lose what’s worth keeping.

We lean on proven UX principles, run usability testing, and design for your specific audience rather than a generic one. The aim is a site that feels obvious to use the first time someone lands on it.

Yes — clickable prototypes, so you can click through the whole experience before any code gets written. It’s the easiest way to catch what you’d change while it’s still cheap to change.

Usually 2–4 weeks, depending on the number of pages and how much research is involved. You’ll get a clear timeline upfront and stay in the loop at every stage.

Just your brand assets, a sense of your goals and audience, and any sites or references you like. That’s enough for us to get moving.

Yes! web, web apps, iOS, and Android. Everything’s designed to look and work right across every screen size.

Shopify, WordPress, Webflow, Wix, Squarespace, and fully custom-coded sites. We’ll point you toward whichever one genuinely fits your goals and how you want to run the site afterwards not whichever one’s easiest for us.

Depends on what you’re after. Shopify is the go-to for serious online stores, WordPress gives you the most flexibility for content-heavy or custom sites, and Webflow is brilliant for fast, design-led marketing sites. Tell us about your project and we’ll recommend the right fit we build on all three, so we’ve no reason to push you one way.

Shopify if you want a hosted store that’s quick to launch and looks after itself; WooCommerce if you want full control and deeper customisation on WordPress. Shopify handles hosting, security, and updates for you, while WooCommerce trades some of that convenience for flexibility. We work with both and will tell you honestly which suits your business.WooCommerce if you want full control and deeper customisation on WordPress. Shopify handles hosting, security, and updates for you, while WooCommerce trades some of that convenience for flexibility. We work with both and will tell you honestly which suits your business.

Yes! fully custom themes for Shopify, WordPress, and Webflow, or we’ll tailor an existing one to fit your brand. Custom means your site behaves exactly how you want, without a pile of code you don’t need slowing it down.

It’s one of our specialities. We build proper online stores on Shopify, WooCommerce, and more product setup, payments, custom features, the lot all designed to actually sell.

Yes. Clean code, fast load times, and a solid structure are baked in from the start. A fast, well-built site gives your content the best shot at ranking and keeps visitors from bouncing before the page even loads.

Every single one. We build responsive by default and test across phones, tablets, and desktops, so your site looks sharp wherever it opens.

Yes! we set you up with a clean, easy admin area so you can change text, images, and products without touching code. We’ll also walk you through it so you’re comfortable from day one.

Yes! say, WordPress to Shopify or Wix to Webflow. We move your content and design across carefully, protect your SEO rankings, and plan it to avoid downtime, so you don’t lose the traffic you’ve already earned.

Absolutely — send over your Figma, XD, or PSD files and we’ll turn them into a fully working website.

Most builds run 2–6 weeks from design approval to launch, depending on the platform and how much custom functionality is involved. You’ll have a firm timeline with milestones before we start.